Our argument
An End to Outsourcing
Bring jobs home. Rebuild expertise. Give organisations the knowledge to decide which work they can bring back.
Insights · Ghost Citadel
Ideas worth arguing for.
Work, power and the numbers used to manage both. Our arguments, the research behind them and the questions a dashboard cannot answer.
Management
The Digital Kolhoz
When hitting the target becomes the work.
Management
The Songbun Corporation
When loyalty becomes a performance metric, bad news goes underground.
Measurement
The Math of Mutiny
What averages hide about workload.
Measurement
The Interval Fallacy
Two hours of records. Ninety minutes on the clock.
Measurement
The Midnight Bug
Midnight should not move your work to the wrong day.
Data quality
Zombie Tasks
When the clock keeps working after you stop.
Research
The Cost of a Fragmented Day
A hundred attempts to get back to the same problem.